FAQs
CHECK OUR MOST FREQUENTLY ASKED QUESTIONS HERE. STILL NEED HELP? SEND US AN EMAIL AT INFO@LASPALMASBRAND.COM
GENERAL QUESTIONS
WHAT IS LAS PALMAS'S RETURN POLICY?
WE OFFER NO-RISK RETURNS. YOU MAY RETURN NEW, UNWORN MERCHANDISE, IN ITS ORIGINAL CONDITION, WITHIN 30 DAYS OF RECEIPT.
IN THE CASE THAT AN ITEM IS RETURNED NOT IN ITS ORIGINAL CONDITION, THE ORDER WILL NO LONGER BE ELIGIBLE FOR A RETURN AND WILL BE SENT BACK TO THE ORIGINAL ADDRESS ASSOCIATED WITH THE ORDER.
SHIPPING CHARGES ARE NON-REFUNDABLE, UNLESS THE REASON FOR RETURN IS THE RESULT OF OUR ERROR OR MANUFACTURING DEFECT.
IN THE CASE THAT WE ARE SOLD OUT OF PRODUCT OR IF PRODUCT IS BOUGHT AT A DISCOUNTED PRICE, EXCHANGE FOR A NEW ITEM MAY BE APPLIED.
TO START A RETURN/EXCHANGE, PLEASE EMAIL US AT INFO@LASPALMASBRAND.COM
HOW QUICKLY WILL CUSTOMER SERVICE RESPOND TO MY EMAIL?
OUR CUSTOMER SERVICE TEAM WORKS MONDAY - FRIDAY. PLEASE ALLOW 1-2 BUSINESS DAYS FOR A RESPONSE.
SHIPPING QUESTIONS
WHEN WILL MY ORDER SHIP?
YOUR ORDER WILL SHIP IN 1-2 BUSINESS DAYS UNLESS OTHERWISE NOTED.
WHAT IF I WANT TO CHANGE MY ORDER ONCE IT'S PLACED?
IT’S SUPER IMPORTANT TO TRIPLE CHECK YOUR ORDER BEFORE PLACING IT TO MAKE SURE THAT YOU ARE GETTING THE RIGHT SIZE AND DESIGN.
IF YOU NOTICE SOMETHING ISN’T RIGHT WITH YOUR ORDER AFTER PLACING IT, PLEASE EMAIL OUR CUSTOMER SUPPORT TEAM WITHIN 24 HOURS AT INFO@LASPALMASBRAND.COM.
WE ARE HAPPY TO HELP AS BEST WE CAN TO MAKE THINGS RIGHT. WE CANNOT GUARANTEE ANY CHANGES, AS OUR SHIPPING TEAM IS HIGHLY EFFICIENT, AND CAN GET ORDERS OUT AS SOON AS 24 HOURS AFTER YOU PLACE IT.
WILL MY ITEMS BE SHIPPED SEPARATELY?
THE MAJORITY OF ITEMS WILL ALL BE SHIPPED TOGETHER IN ONE PACKAGE BUT PLEASE NOTE THAT SOME ITEMS MAY BE SHIPPED SEPARATELY FROM THE REST OF YOUR ORDER.
IF YOU BELIEVE TO BE MISSING ANY ITEMS, PLEASE EMAIL US RIGHT AWAY AT INFO@LASPALMASBRAND.COM
DIDN'T FIND YOUR ANSWER?
DON'T HESITATE TO CONTACT US AT INFO@LASPALMASBRAND.COM