SHIPPING POLICY

 

ONCE AN ORDER HAS BEEN SUBMITTED, A CONFIRMATION EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED DURING CHECKOUT.

TO CANCEL OR EDIT YOUR ORDER, PLEASE REPLY TO THE CONFIRMATION EMAIL.

PLEASE ALLOW 1-3 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED UNLESS OTHERWISE NOTED.

ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED, A CONFIRMATION EMAIL WITH TRACKING INFORMATION WILL BE SENT DIRECTLY TO THE EMAIL ADDRESS PROVIDED AT CHECKOUT. 

ALL ONLINE PURCHASES ARE ELIGIBLE FOR INSURANCE UPON CHECKOUT. 

BY SELECTING THE 'ORDERPROTECTION', IF YOUR ITEM WAS NOT SUCCESSFULLY DELIVERED BY OUR SHIPPING PROVIDER AFTER THE TRACKING UPDATE STATES 'DELIVERED', LAS PALMAS WILL RESEND YOUR ORIGINAL ORDER OR CREATE STORE CREDIT FOR THE COST OF YOUR ORDER. 

IF A CUSTOMER CHOOSES NOT TO SELECT THE 'ORDERPROTECTION', LAS PALMAS IS NOT REQUIRED TO REIMBURSE YOU FOR ANY COST AND WE SUGGEST FILING A CLAIM THROUGH THE SHIPPING SERVICE RESPONSIBLE FOR THE DELIVERY OF YOUR ORDER.